Custom listing for Glenna

We ship worldwide straight from our production house in Lithuania, EU, using different shipping methods:

Post Registered Mail for small parcels.
UPS and FedEx couriers for larger parcels.

To ensure that shipping costs are as fair and accurate as possible, they are calculated individually according to the delivery option you have selected, the weight of your specific order, and your location.

Your local government may charge you import taxes and/or VAT (Value Added Taxes) on international shipments depending on the value of the order. 
Unfortunately, this is out of our control and we cannot predict whether there will be any extra charges.

Each item is handmade to order, therefore allow 1-2 weeks for production. 
Standard shipping times depend on your location. Europe: 4-11
business days; USA and Canada: 2-3 weeks; Australia, Japan, China, and the rest of the World: over 4 weeks.
Express shipping takes around 2-5 business days depending on your location.

Whenever your order goes above €200 (or the equivalent in your local currency), FREE Express Shipping will be automatically applied to your cart. There are no limits to free shipping.

If for some reason the product does not meet your expectations you can return it within 14 days of receiving your order. We accept returns on all regularly priced, non-customized items.

You can either exchange the item or get a full refund. To return the item please first contact us via info@oldlinemill.com or the chat box.
Describe the situation and let us know if you prefer a refund or
exchange - we will assist you with the process, provide return address and instructions.

We cannot exchange or refund cut fabric, fabric scrap cuttings, and
customized items unless they are faulty.

Please remember: 

- Item must be returned complete; 
- Item must be in a perfect condition; 
- Item must be unused; 
- Item must be in the original packaging with all the tags in place

How to send it back
Contact us via info@oldlinenmill.com or the chat box and describe the issue. Pack the items back into the parcel and send it to the address that we have
provided via e-mail correspondence. To avoid a loss of parcels in
transit all items must be returned to us by “Recorded Delivery''.
Shipping costs are covered by the customer.

If the item is faulty
We will fully refund the cost of any defective products. We will also
cover the postage costs and any import tax you had to pay. The buyer must provide us with evidence that the product is faulty in the form of a photo and/or a video and send it to info@oldlinenmill.com.

Linen goods are wrapped in craft paper and twine with lots of care and love.

Each package includes a brochure made of recycled paper about linen care, which can be hung in a laundry room.

Fabric swatches are also added to make it easier for you to pick your new favorite color.

Each product is handcrafted with love and care by a conscious and creative team in Klaipeda, a coastal Northern European town in Lithuania. From here we ship our linen goods worldwide.

No! Our linen goes through a stone-washing process which means it's already pre-shrunk when it reaches you.
Stone-washing also makes linen perfectly soft.