FAQs

1. When will my order be delivered? 

Deliveries are made on business days. All parcels must be signed for by the recipient. We ship all orders with a registered delivery, however delivery tracking may not be available in some cases depending on destination and shipping company. If the selected product is out of stock, we will send an estimated shipping date to your email.

If for some reason the product does not meet your expectations you can return it within 14 days of receiving your order. We accept returns on all regularly priced, non-customized items.

You can either exchange the item or get a full refund. To return the item please first contact us via info@oldlinenmill.com. Describe the situation and let us know if you prefer a refund or exchange - we will assist you with the process, provide return address and instructions.

We cannot exchange or refund cut fabric, fabric scrap cuttings, sale items and customized items unless they are faulty. Only regularly priced items may be refunded. This does not include items purchased with a coupon code or shop-wide sale. Items sold at a reduced price on their own or purchased in a close-out sale unfortunately cannot be refunded.

Please remember:

  • Item must be returned complete;
  • Item must be in a perfect condition;
  • Item must be unused;
  • Item must be in the original packaging with all the tags in place

    • Yes! If you have some specific requests, contact us via contact form or email us at info@oldlinenmill.com.

    Please note that custom orders can not be returned or exchanged unless the item is faulty.

    Linen goods are wrapped in craft paper and twine with lots of care and love.

    Each package includes a brochure made of recycled paper about linen care, which can be hung in a laundry room.

    Fabric swatches are also added to make it easier for you to pick your new favorite color.

    Standard shipping normally takes:

    4 – 11 business days for Europe;

    2 – 3 weeks for USA and Canada;

    from 4 weeks for Australia, Japan, China and the rest of the World.

    If you are unable to find your location in the list or get a quote, please contact us through info@oldlinenmill.com We will try to find the way to deliver your order.

    We ship worldwide using different shipping methods: Post Registered Mail for small parcels. UPS, TNT and FedEx couriers for larger parcels. Shipping cost depends on the delivery option you have selected and weight of your order. Delivery cost will be visible during the checkout process. There is no free shipping limit.
    Your local government may charge import taxes and/or VAT (Value Added Taxes) on international shipments depending on the value of the order. These extra costs are not included into payment and will be charged by the delivery company.
    Please carefully take a minute to go through the sizing options in each listing for every single item listed in the store. If you are purchasing garments, kindly follow the provided body shape measurements. If you doubt please do not hesitate to contact us directly for any yours uncertainty.